Billing and Insurance FAQs

Financial Policy

We realize that every person's financial situation is different. For this reason, we have worked hard to provide a variety of payment options to help you receive the dental care needed to enjoy a healthy and confident smile while staying within your budget.

Dental Insurance

We are happy to file the forms necessary to see that you receive the full benefits of your coverage; however, we cannot guarantee any estimated coverage. Because the insurance policy is an agreement between you and the insurance company, we ask that all patients be directly responsible for all charges. Call your insurance company or check with resources to verify you have dental coverage.  Once you have determined that you do have dental coverage when you come in for your appointment bring in your insurance card.  We will make a hard copy of it and keep it in our records.  We will need the guarantor's name, social security number and date of birth. If, for some reason, your insurance company has not paid its portion within 60 days from the start of treatment, you are responsible for payment at that time. We will continue to pursue the matter with the insurance company to see that you are reimbursed. Occasionally, we may ask for the patient's help.

Frequently Asked Billing/Insurance Questions

Claims are filed electronically by our office. Reimbursement from your insurance company generally is between 2 to 4 weeks.

This is an Explanation Of Benefits. Your insurance company should send you this explanation and submit payment to our office. You will know before we do whether the claim will be paid or rejected.

Insurance companies, generally, do not cover every service provided. It is important for you to refer to your insurance booklet to find out what is covered and what percentage they pay for services. Balances not paid by the insurance company are the patient's responsibility.

Payment is due at time of treatment. We accept personal checks, cash, MasterCard, Visa, Discover and money orders. Payment arrangements can be made if required.

Co-payments are collected on the day of service.

We file claims electronically. Your claim will be filed the day after you received treatment. We should receive reimbursement from your insurance company within two weeks on the average. Once your insurance company notifies us of payment or denial, you will receive a statement from us. All balances are due within 30 days.